Technical consultancy services and technical services relating to computer, data processing and/or communication systems; and including services relating to the identification of problems in software, hardware, network, communications and security architectures; the analysis of risks associated with system problems; the analysis of system defects and associated downtime costs; the creation of system assurance plans for the correction of system defects; the management, design and implementation of system improvements; and the verification of validation that the desired improvements have been achieved.;